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MY ACCOUNT
Is an account required to place an order?
• Store your shipping and billing details for faster checkout
• Receive updates on exclusive offers, sales, and news
• Easily track your orders and access your order history
How do I create a PUNJAB HOUSE account?
For desktop users: Click the Account icon in the top-right corner and select "Create Your Account." Enter your details and complete the registration process.
• For mobile users: Open the menu and tap the Account icon. Enter your information and complete your registration.
What should I do if I forget my password?
Here is a smooth, clean rewrite:
If you ever forget your password, simply click “Forgot your password?” in the Account section. Enter your email, and we’ll send you a reset link. Follow the instructions to create a new password and log in again easily.
MY ORDER
How can I place an order?
If you ever forget your password, simply click “Forgot your password?” in the Account section. Enter your email address, and Punjab House will send you a password reset link. Follow the instructions to create a new password and log in again easily.
What is my order number?
Your order number, included in your Order Confirmation Email, is used to identify your order.
Can I cancel my order?
You may cancel your order anytime before it is processed. Once the order is processed and a tracking ID has been issued, our exchange policy will apply. Punjab House reserves the right to cancel orders in situations such as out-of-stock items, pricing inaccuracies, or declined payments.
Payments
What payment options are available?
• Cash on Delivery
• Debit/Credit Cards (VISA, MASTER, UNION PAY)
• BaadMay | Buy Now. Pay Later
• PAYFAST(Pay via Debit/Credit/Wallet/Bank Account)
Is an advance payment required for Cash on Delivery (COD) orders?
Here is a clean, refined rewrite:
No advance payment is required for COD orders—you can pay the full amount in cash when your order is delivered. For high-value COD orders, our Customer Care team may contact you for verification before dispatch.
Will I receive a refund if I cancel or return my order?
If you cancel your order within 24 hours of placing it and it has not yet been dispatched, you will receive a coupon voucher equal to the order value. In cases where items are unavailable, a refund will be issued. Please note that refunds may take up to 15 working days to process, depending on bank policies.
DELIVERY
What is the delivery time for a PUNJAB HOUSE order?
Local Orders: Delivery usually takes 5–7 working days.
During Sale Periods: Delivery may take up to 15 working days.
Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Delivery timelines depend on product availability and payment authorization. In some cases, we may request additional payment verification or documentation before processing your order.
How do I check the delivery status of my DINERS order?
Once your order is dispatched, you will receive a Tracking ID via email. You can use this Tracking ID on our courier partner’s website to check your order status. Alternatively, you can track your order directly on our website by entering the Tracking ID in the Track Your Order section.
Which couriers do you use to deliver orders?
For local deliveries, we partner with M&P and TCS.
International orders are shipped via DHL.
EXCHANGES
Are there any additional charges for exchanging an item?
No, there are no additional charges for processing an exchange.
How long does the exchange process take?
The online exchange process usually takes 7–10 days. Alternatively, you can exchange your item at any of our stores. Please bring your order confirmation email and the original invoice for in-store exchanges.
What if there’s a price difference between the items I want to exchange?
If the value of the new item is lower than your original purchase, the difference will be issued as a credit voucher, redeemable on our online store.
If the new item is of higher value, you can pay the additional amount in cash upon delivery.