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Orders
Below are some of are common questions about orders
How do I make a purchase?
To make a purchase, simply browse our products and select the item you want. Choose your size or variant if applicable, then click “Add to Cart.” Once you’re ready, go to your cart and click “Checkout.” Enter your shipping details, select your preferred payment method, and confirm your order. You’ll receive a confirmation once your purchase is successfully placed.
How do I know if my order is confirmed?
Once your order is successfully placed, you’ll receive a confirmation message on the screen along with a confirmation email or SMS. This will include your order number and details of your purchase. If you don’t receive a confirmation, please check your spam folder or contact our support team for assistance.
Can I change my shipping address after my order is placed?
Yes, you can request to change your shipping address, but only before your order is shipped. Please contact our support team as soon as possible with your updated address details. Once the order has been dispatched, we won’t be able to modify the shipping information.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When will my order be shipped?
Your order will typically be processed and shipped within 1–3 business days after confirmation. Once shipped, you’ll receive a tracking update so you can follow your delivery. If there are any delays, our team will inform you promptly.
What is your return policy?
We offer a flexible and customer-friendly policy to ensure you are 100% satisfied with your purchase.
- Unlimited Exchange (Unused Items): For any item that has not been used, we provide an unlimited time policy for both exchange and return.
- Online Orders: If you receive your parcel via our online service, you have 10 days to exchange or return the item.
- In-Store Flexibility: If an online parcel is delivered correctly but you wish to change it, you can visit our shop to replace it at any time with no time limit.
- Used Item Complaints (30 Days): If a product has been used or washed and you face an issue like color fading or shrinkage, you have 30 days to bring it to us.
- Inspection Period: We typically keep the article for 2 days to re-check the fabric and verify the complaint.
- Customer Choice: Following the inspection, we usually offer a return or exchange based on the customer’s preference.
- Policy on Misuse: If the damage is caused by the customer (e.g., leaving the fabric in direct sunlight all day), the item cannot be exchanged, and we will explain the situation to the customer clearly.
How long will it take until I receive my order?
Delivery usually takes 3–7 business days after your order has been shipped, depending on your location. You’ll receive a tracking update once your order is on the way so you can monitor its progress.
