We offer a flexible and customer-friendly policy to ensure you are 100% satisfied with your purchase.

• Unlimited Exchange (Unused Items): For any item that has not been used, we provide an unlimited time policy for both exchange and return.

• Online Orders: If you receive your parcel via our online service, you have 10 days to exchange or return the item.

• In-Store Flexibility: If an online parcel is delivered correctly but you wish to change it, you can visit our shop to replace it at any time with no time limit.

• Used Item Complaints (30 Days): If a product has been used or washed and you face an issue like color fading or shrinkage, you have 30 days to bring it to us.

• Inspection Period: We typically keep the article for 2 days to re-check the fabric and verify the complaint.

• Customer Choice: Following the inspection, we usually offer a return or exchange based on the customer’s preference.

• Policy on Misuse: If the damage is caused by the customer (e.g., leaving the fabric in direct sunlight all day), the item cannot be exchanged, and we will explain the situation to the customer clearly.